FAQ
Ordering & Delivery
Where do you deliver?
We offer secure delivery across Pan India. We cover almost all pin codes to ensure your gemstone reaches you safely, no matter where you are located.
Do you ship internationally?
International orders cannot be placed directly through the website at this time. If you are located outside India, please contact us directly, and our team will personally assist you with international shipping rates and logistics.
How are the orders packed?
Security is our top priority. To ensure absolute safety and prevent any tampering, every single order is packed exclusively by our expert in-house team using secure, tamper-evident packaging before dispatch.
How can I track my order?
Once your order is dispatched, you will receive a tracking ID via SMS and email. You can use this ID to monitor your package’s journey until it reaches your doorstep.
What should I do if the package looks damaged or tampered with upon delivery?
Please do not accept the delivery if the outer courier packaging is torn, heavily taped over, or visibly damaged. If you accept the package, you must record a continuous, unedited unboxing video starting from the clear display of the shipping label until the gemstone is completely revealed. This video is mandatory for us to assist you with any transit-related issues.
Payments
What payment methods do you accept?
We accept all major secure payment methods through India’s leading, trusted gateways: Razorpay and Shiprocket Terminal. You can pay easily using:
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Credit & Debit Cards (Visa, Mastercard, RuPay, Amex)
- Net Banking (All major Indian banks)
Do you offer Cash on Delivery (COD)?
No, we do not offer COD. Due to the high value and sensitive nature of natural gemstones, all orders must be fully paid online through our secure payment terminals before they are processed and shipped.
Is my payment information safe?
Absolutely. By using industry leaders like Razorpay and Shiprocket, your transaction details are fully encrypted and 100% secure. We do not store any of your card or banking information on our website.
What should I do if my payment fails but the money got deducted?
Don’t worry! This occasionally happens due to temporary network issues between banks. Usually, the money is automatically refunded to your account by your bank within 3–5 business days. You can also contact our support team with a screenshot of the transaction debited, and we will verify it with our payment gateway instantly.
Return, Buybacks & Exchange
What is your return policy?
We follow a strict No Return policy. To maintain the energetic purity and “unused” status of our gemstones for astrological purposes, once a stone is sold, it cannot be returned.
Can I exchange my gemstone for a different one?
We do not offer any exchanges. We provide high-resolution photos and detailed descriptions for every stone to help you make an informed decision before you buy.
Do you offer a buyback or resale option?
No, we do not have a buyback policy. All sales are final.
Can I cancel my order before it is shipped?
Orders cannot be canceled or modified once the payment is successfully processed. Because our team moves quickly to securely pack and log your gemstone for transit, all sales are considered final immediately upon purchase.
What if I am unsure about the stone before buying?
If you have any doubts, please reach out to our support team. We can provide additional details to ensure you are 100% satisfied before placing the order.
Customization & Jewelry Sizing
Can I get the gemstone set into a ring or pendant?
Yes! However, we do not take custom jewelry orders directly through our website. If you want your gemstone mounted into a gold, silver, or panchdhatu ring or pendant, please contact us directly via WhatsApp or call. We will personally help you design your piece according to your astrological requirements.
How do I provide my correct ring size?
Since we handle custom jewelry orders directly with you over WhatsApp or a call, our team will guide you on how to measure your finger correctly. Because we have a No Return or Exchange policy, we highly recommend visiting a local jeweler to get your exact finger size measured before we begin making your jewelry.
Can I cancel or change a custom jewelry order?
Once you confirm the design and size with us directly and our artisans begin crafting the piece, the order cannot be canceled, changed, or refunded.
Gemstone Quality & Details
Are your gemstones natural?
Yes, we deal only in 100% natural gemstones. We take great care to ensure that what you see is what you get—for example, we guarantee that a Ruby will never be misrepresented as Coral in our catalog.
Do you provide authenticity certificates?
Yes, our gemstones come with certification from reputed gemological laboratories to verify their natural origin, weight, and quality metrics.
Are the gemstones treated or heated?
We follow a policy of full disclosure. While many of our premium gemstones are naturally unheated, some specific stones (like Amethyst) may undergo standard industry heat treatments to enhance color stability. This will always be clearly and transparently mentioned in the product description.
Why does my gemstone look slightly different in person than on my screen?
We photograph our gemstones under professional, neutral lighting to show their true color, clarity, and facets. However, minor color variations can happen depending on your mobile or computer screen settings. Natural gemstones also change their appearance slightly under different light sources (such as direct sunlight vs. indoor yellow light).
Can I get my gemstone tested at a local lab near me?
Absolutely! Every gemstone we sell is 100% natural and verifiable. You are completely welcome to get your stone tested at any reputed, government-approved gemological laboratory of your choice for your peace of mind.
How do I know the origin of the stone?
We specify the exact geographic origin for premium stones—whether it is a Basra Pearl, a Sri Lankan yellow sapphire, or a Madagascar stone, so you know exactly where your gemstone was mined.
Astrology & Rituals
Do you energize (Pran Pratishtha) the gemstones before shipping?
We deliver pure, authentic, and physically cleansed gemstones. We believe the final energizing ritual (puja) is most effective when done directly by the wearer or their personal family priest, so we provide a simple guide on how you can perform this ritual at home.
Can I wear a gemstone that has natural internal lines or inclusions?
Yes. 100% natural gemstones will almost always have internal inclusions (nature’s fingerprints). These unique internal structures prove the stone is real and created by the earth; they do not reduce its astrological benefits.
Can you recommend a stone for my zodiac sign?
Absolutely. We provide astrological guides for each zodiac sign. If a primary stone like a Diamond isn’t suitable or required for your chart, we can recommend highly effective alternatives, such as a beautiful White Sapphire.
Ordering & Delivery
Where do you deliver?
We offer secure delivery across Pan India. We cover almost all pin codes to ensure your gemstone reaches you safely, no matter where you are located.
Do you ship internationally?
International orders cannot be placed directly through the website at this time. If you are located outside India, please contact us directly, and our team will personally assist you with international shipping rates and logistics.
How are the orders packed?
Security is our top priority. To ensure absolute safety and prevent any tampering, every single order is packed exclusively by our expert in-house team using secure, tamper-evident packaging before dispatch.
How can I track my order?
Once your order is dispatched, you will receive a tracking ID via SMS and email. You can use this ID to monitor your package’s journey until it reaches your doorstep.
What should I do if the package looks damaged or tampered with upon delivery?
Please do not accept the delivery if the outer courier packaging is torn, heavily taped over, or visibly damaged. If you accept the package, you must record a continuous, unedited unboxing video starting from the clear display of the shipping label until the gemstone is completely revealed. This video is mandatory for us to assist you with any transit-related issues.
Payments
What payment methods do you accept?
We accept all major secure payment methods through India’s leading, trusted gateways: Razorpay and Shiprocket Terminal. You can pay easily using:
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Credit & Debit Cards (Visa, Mastercard, RuPay, Amex)
- Net Banking (All major Indian banks)
Do you offer Cash on Delivery (COD)?
No, we do not offer COD. Due to the high value and sensitive nature of natural gemstones, all orders must be fully paid online through our secure payment terminals before they are processed and shipped.
Is my payment information safe?
Absolutely. By using industry leaders like Razorpay and Shiprocket, your transaction details are fully encrypted and 100% secure. We do not store any of your card or banking information on our website.
What should I do if my payment fails but the money got deducted?
Don’t worry! This occasionally happens due to temporary network issues between banks. Usually, the money is automatically refunded to your account by your bank within 3–5 business days. You can also contact our support team with a screenshot of the transaction debited, and we will verify it with our payment gateway instantly.
Return, Buybacks & Exchange
What is your return policy?
We follow a strict No Return policy. To maintain the energetic purity and “unused” status of our gemstones for astrological purposes, once a stone is sold, it cannot be returned.
Can I exchange my gemstone for a different one?
We do not offer any exchanges. We provide high-resolution photos and detailed descriptions for every stone to help you make an informed decision before you buy.
Do you offer a buyback or resale option?
No, we do not have a buyback policy. All sales are final.
Can I cancel my order before it is shipped?
Orders cannot be canceled or modified once the payment is successfully processed. Because our team moves quickly to securely pack and log your gemstone for transit, all sales are considered final immediately upon purchase.
What if I am unsure about the stone before buying?
If you have any doubts, please reach out to our support team. We can provide additional details to ensure you are 100% satisfied before placing the order.
Customization & Jewelry Sizing
Can I get the gemstone set into a ring or pendant?
Yes! However, we do not take custom jewelry orders directly through our website. If you want your gemstone mounted into a gold, silver, or panchdhatu ring or pendant, please contact us directly via WhatsApp or call. We will personally help you design your piece according to your astrological requirements.
How do I provide my correct ring size?
Since we handle custom jewelry orders directly with you over WhatsApp or a call, our team will guide you on how to measure your finger correctly. Because we have a No Return or Exchange policy, we highly recommend visiting a local jeweler to get your exact finger size measured before we begin making your jewelry.
Can I cancel or change a custom jewelry order?
Once you confirm the design and size with us directly and our artisans begin crafting the piece, the order cannot be canceled, changed, or refunded.
Gemstone Quality & Details
Are your gemstones natural?
Yes, we deal only in 100% natural gemstones. We take great care to ensure that what you see is what you get—for example, we guarantee that a Ruby will never be misrepresented as Coral in our catalog.
Do you provide authenticity certificates?
Yes, our gemstones come with certification from reputed gemological laboratories to verify their natural origin, weight, and quality metrics.
Are the gemstones treated or heated?
We follow a policy of full disclosure. While many of our premium gemstones are naturally unheated, some specific stones (like Amethyst) may undergo standard industry heat treatments to enhance color stability. This will always be clearly and transparently mentioned in the product description.
Why does my gemstone look slightly different in person than on my screen?
We photograph our gemstones under professional, neutral lighting to show their true color, clarity, and facets. However, minor color variations can happen depending on your mobile or computer screen settings. Natural gemstones also change their appearance slightly under different light sources (such as direct sunlight vs. indoor yellow light).
Can I get my gemstone tested at a local lab near me?
Absolutely! Every gemstone we sell is 100% natural and verifiable. You are completely welcome to get your stone tested at any reputed, government-approved gemological laboratory of your choice for your peace of mind.
How do I know the origin of the stone?
We specify the exact geographic origin for premium stones—whether it is a Basra Pearl, a Sri Lankan yellow sapphire, or a Madagascar stone, so you know exactly where your gemstone was mined.
Gemstone Care & Maintenance
How should I clean my gemstone?
Natural gemstones require gentle care. Use lukewarm water, a drop of mild dish soap, and a soft-bristled toothbrush to gently clean behind the stone where dirt and skin oils accumulate. Never use harsh household cleaners, bleach, or boiling water.
Can I wear my gemstone while swimming or bathing?
We recommend removing your gemstone jewelry before swimming in chlorinated pools, entering hot tubs, or using heavy detergents, as harsh chemicals can dull the surface of the stone or damage the metal setting over time.
Are certain stones more delicate than others?
Yes. While stones like Rubies and Sapphires are highly durable for daily wear, organic or softer stones like Pearls require extra care to avoid scratches and hard impacts.
Astrology & Rituals
Do you energize (Pran Pratishtha) the gemstones before shipping?
We deliver pure, authentic, and physically cleansed gemstones. We believe the final energizing ritual (puja) is most effective when done directly by the wearer or their personal family priest, so we provide a simple guide on how you can perform this ritual at home.
Can I wear a gemstone that has natural internal lines or inclusions?
Yes. 100% natural gemstones will almost always have internal inclusions (nature’s fingerprints). These unique internal structures prove the stone is real and created by the earth; they do not reduce its astrological benefits.
Can you recommend a stone for my zodiac sign?
Absolutely. We provide astrological guides for each zodiac sign. If a primary stone like a Diamond isn’t suitable or required for your chart, we can recommend highly effective alternatives, such as a beautiful White Sapphire.
